Cancellation & Refund Policy

This Cancellation and Refund Policy applies to all products and services offered by Piltil Digital Solutions Private Limited ("Piltil", "we", "our", or "us").

Cancellation Policy

Customers may request the cancellation of a service by contacting us through the registered email address.

All cancellation requests are subject to review and approval by Piltil.

The approval or rejection of any cancellation request shall remain solely at the discretion of Piltil.

Refund Policy

Piltil primarily provides customised professional services, including digital marketing, website development, software implementation, automation, consulting, and related services.

Because these services involve the allocation of resources, time, expertise, software, and other operational costs, payments made to Piltil are generally considered non-refundable.

Refunds, if any, shall be granted solely at the discretion of Piltil.

Submitting a refund request does not guarantee that a refund will be approved.

Circumstances Considered for Refunds

Piltil may consider refund requests in situations such as:

Duplicate payments;
Incorrect transactions;
Billing errors;
Failure to deliver a service because of reasons solely attributable to Piltil;
Any other circumstance considered appropriate by Piltil.

Circumstances Not Eligible for Refunds

Refunds will generally not be provided in the following circumstances:

Change of mind;
Failure to use a purchased service;
Delays caused by third parties;
Delays in receiving information from the customer;
Completed work;
Partially completed projects;
Subscription fees already charged;
Any situation where work has already commenced.

Processing of Approved Refunds

Where a refund is approved, it will generally be processed through the original payment method.

The time required for the funds to appear in the customer's account will depend upon the relevant financial institution and payment provider.

Changes to This Policy

Piltil reserves the right to modify this policy at any time without prior notice.

Contact Information

For questions regarding cancellations or refunds, please contact:

Piltil Digital Solutions Private Limited

Email: manish@piltil.com

Telephone: +91 7206308830

Website: https://piltil.com